A seven-day evaluation, with clear terms
A proposed trial framework that names the eligible products and the exceptions before checkout.
Content revised · English
- Prepared evaluation window
- 7 days
- Clock starts
- Provisioning
- First invoice
- Eligible product only
- Key exclusions
- GPU / dedicated no-reason trial
Only the stated documented-failure remedy is proposed.
Know the proposed window
Proposed launch terms for review. The checkout has configured fixed receiving addresses and expiring quotes, but no connected transaction monitor or infrastructure provisioning. These drafts create no active service, SLA or programme entitlement and require validation by the eventual operator before a commercial launch. The planned seven-day window begins at provisioning and concerns a service's first invoice. It would be available for one qualifying no-reason request per account per quarter.
Products have different boundaries
VPS, Windows desktops, shared hosting, cPanel, email, storage and games would qualify. SMTP would qualify before 1,000 messages. GPU and dedicated hardware would use a documented failure or unavailability remedy rather than the automatic trial refund.
Read the exceptions
Renewals, refunded-service repurchases, domain charges, setup work, custom images and bandwidth overages would be outside the general trial window. Policy violations and misuse would not qualify.
Keep the value rule visible
A crypto refund would preserve the initial eligible USD value, converted at the current rate into the original asset. Review the full draft for later-cycle cancellation deductions and processing targets.
Questions, answered.
Is this a universal no-questions trial?
No. Eligible virtual/web/mail/storage/game first invoices follow the proposed allowance. SMTP has a message-count condition, and GPU/dedicated have a different documented-failure rule.
Does “cancel” always mean “refund”?
No. The billing cycle, product, time since provisioning and excluded charges determine the proposed outcome. Read the full refund draft.
Can custom hardware be returned for any reason?
No no-reason GPU or dedicated trial is proposed. Their seven-day remedy is limited to documented hardware failure or service unavailability, valued by affected hours.
Are domains and setup charges returned?
Domains, setup, custom ISO charges and overages are excluded from the proposed refund allowance.
How quickly would a request be handled?
The proposed acknowledgment is within 48 hours. Straightforward decisions target one to three business days, with a maximum of 14 business days.
Is the allowance per customer or per plan?
It covers an eligible service’s first invoice, with a limit of one no-reason refund per account per quarter. Renewals and a repurchase already refunded are excluded.
What happens after seven days?
Monthly service has no ordinary post-window refund and remains usable until its paid end. Annual/biennial unused value is proposed as a proportional refund less the relevant 10% or 25% deduction.