Know the exit before entering
A proposed seven-day evaluation and cancellation framework, with product eligibility, deductions and cryptocurrency valuation explained.
Content revised · English
- Initial window
- 7 days from provisioning
- No-reason allowance
- 1 / account / quarter
- Ordinary decision
- 1–3 business days
- Refund asset
- Original payment asset
Proposed maximum 14 business days.
Initial USD value converted at the refund rate.
A seven-day evaluation
Proposed launch terms for review. The checkout has configured fixed receiving addresses and expiring quotes, but no connected transaction monitor or infrastructure provisioning. These drafts create no active service, SLA or programme entitlement and require validation by the eventual operator before a commercial launch. The proposed window starts at service provisioning and applies to the first invoice of each qualifying service, including annual and two-year orders. A reason would not be required for one qualifying request per account per quarter.
Which services would qualify
The planned window covers VPS, Windows desktops, shared hosting, cPanel, email, storage and game servers. SMTP would qualify only before 1,000 messages have been sent. Renewal invoices and repurchases of a previously refunded service would not qualify.
Exceptions with real delivery costs
GPU and dedicated hardware would not carry the automatic trial refund. A documented hardware failure or unavailability in the first seven days would instead be assessed for an hours-based proportional remedy. Domains, setup charges, custom-image work and bandwidth overages would be excluded from the general window.
The crypto valuation rule
The proposed refund preserves the USD value of the initial eligible payment and converts it at the current rate into the original asset. The returned coin quantity can therefore differ from the amount originally sent. The customer would provide and confirm the receiving address when requesting the refund.
Cancellation after the window
A monthly service would remain available through the paid period without a post-window refund. For annual and two-year periods, the unused portion would be assessed proportionally, with a proposed 10% handling deduction on that unused portion for standard virtual or web services and 25% for dedicated hardware.
Operator changes and misuse
For an operator cancellation unrelated to acceptable-use enforcement, or withdrawal of a region with 30 days' notice, the proposed remedy is the unused period without a handling deduction. Fraud, policy violations or deliberate abuse of the refund framework would be excluded.
How the request would move
A request would be attached to the invoice through a billing ticket. The proposed acknowledgement is within 48 hours; straightforward decisions are targeted in 1–3 business days, with a maximum assessment period of 14 business days. No refund is processed by this application.
| Product or charge | Initial seven-day rule | Important boundary |
|---|---|---|
| VPS / RDP / web / email / storage / game | Eligible first invoice | Not a renewal or repurchase already refunded |
| SMTP | Eligible before 1,000 sent messages | Message count is part of eligibility |
| Dedicated / GPU | Documented failure remedy only | Hardware failure or unavailable service; affected hours |
| Domains / setup / custom ISO / overages | Excluded | Separate non-refundable components |
| Annual / biennial after the window | Unused-period prorata | 10% standard-service / 25% dedicated-hardware deduction on unused value |
Questions, answered.
Does an annual first invoice have a different initial window?
The proposed seven-day window starts at provisioning for an eligible first invoice regardless of its billing cycle.
Can a monthly service be refunded after the initial window?
The proposal gives no post-window monthly refund; use continues through the paid end date unless another applicable remedy applies.
What if the operator retires the region?
For a non-AUP cancellation or a region withdrawal with the proposed 30-day notice, unused paid service is returned proportionally without the standard deduction.
Do I need to justify an ordinary eligible request?
No reason is required for the proposed eligible first-invoice allowance, limited to one no-reason refund per account per quarter. Fraud, AUP breaches and misuse of the allowance are excluded.